ELEVEN36 PRIVACY POLICY

Effective Date: December 1, 2025

Eleven 36, LLC (“Eleven 36”, “we,” “us” or “our”) respects your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, protect and disclose or share your Personal Information when you use our website (“Site”) or otherwise interact with us.

If you have any questions about our privacy practices, please contact us by email at help@eleven36.com.

PERSONAL INFORMATION

“Personal Information” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer. Personal Information does not include publicly available information or information that has been deidentified or aggregated in a way that it cannot be used to identify a specific individual. We use this anonymized data in compliance with applicable laws governing such data.

PERSONAL INFORMATION WE COLLECT

We may collect the following categories of Personal Information:

HOW WE COLLECT PERSONAL INFORMATION

Directly from You

We collect your Personal Information directly from you when you access, use, or otherwise interact with our Site, make a purchase, return, or exchange, create an account or communicate with us.

From You Automatically

We may collect certain information about you automatically when you use our Site, such as your IP address, mobile carrier, Cookie IDs, when you visit and how you navigate the Site, and other device identifiers that are automatically assigned to your computer or device when you access the Internet. For more information, see the “Cookies and Other Tracking Technologies” section below.

From Third Parties

We may receive your Personal Information from third parties including from:

• Service Providers: We may receive Personal Information about you from third parties that we use to operate the Site, such as the service provider that hosts our Site, or our PCI-compliant, third-party payment processors to confirm your purchase.
• Analytics Providers: We may receive Personal Information related to your use of our Site from third party analytics providers. For more information, see the “Cookies and Other Tracking Technologies” section below.
• Marketing and Advertising Partners: We may receive Personal Information from third parties or service providers related to your use of our Site, which helps us prioritize sales efforts, provide you with personalized advertising, and better understand our customers and potential customers.
• Others: We may receive Personal Information about you from other third parties, such as other individuals who refer you to us.

THE PURPOSES FOR WHICH WE COLLECT PERSONAL INFORMATION

The primary purposes for which we use Personal Information we collect from or about you are:

• Communication: To provide you with alerts about your orders, updates about our products, newsletters, promotions, and other communications. We will also use your Personal Information to respond to you when you contact us, and to send you notifications, including notifications regarding updates to our Terms of Service, Terms of Use or this Policy.
• Account Creation and Maintenance: We may use your Personal Information to create and service your online account with us.
• Purchases, Delivery and Customer Service: We may use your Personal Information to place and fulfil your orders; keep a record of your purchases; deliver products; provide customer service; facilitate warranties; and process returns and exchanges.
• Facilitating Purchases: When you make a purchase using our payment processors, we receive your contact information and purchase information, but do not receive your credit card, debit card or other financial information.
• Business: We may use Personal Information for our business purposes including to facilitate transactions; inform our business strategies; engage in product research and development; operate the Site; monitor and improve our products; in connection with a business transaction, and seek business, financial or legal advice.
• Marketing and Advertising: We may use Personal Information to send you promotions; serve you targeted advertising; administer sweepstakes, promotions, and other contests; distribute surveys and collect feedback; and to send you e-mail promotions.
• Analytics: We may use Personal Information to perform analytics on your use of the Site and to understand the Site’s demographics and user preferences.
• Site Management: We may automatically collect Personal Information to manage our Site including to troubleshoot problems; improve content and functionality; protect security; conduct statistical and other analysis; and customize the Site for you and our other users.
• Compliance and Legal: We may use Personal Information we collect from you to protect our legal rights or interests, or those of third parties; bring a legal action when necessary to protect legal rights; address any U.S. DMCA claims or counterclaims; comply with valid legal process including a subpoena, court order or litigation hold, and respond to other legal requests.
• Other: We may use Personal Information for those purposes in which you authorize or instruct us to use it.

PARTIES WITH WHOM WE SHARE OR DISCLOSE YOUR PERSONAL INFORMATION

We may share or disclose certain Personal Information about you that we or third parties acting on our behalf have collected with the following service providers or other third parties.

• Distributors and Manufacturers: We may share your Personal Information with our distributors and manufacturers for customer service purposes.
• Affiliates: We may share your information with our affiliates. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• Government Officials and Law Enforcement: We may share your Personal Information with individuals or private parties where necessary to (1) comply with legal requirements, as ordered by a court or if we believe in good faith that the law requires it; and (2) identify, contact, or bring a legal action against someone who may cause or be causing harm to you or us.
• Service Providers: We may share Personal Information with service providers. For example, we may share Personal Information with vendors to help us host and manage our Site; improve the content and functionality of the Site; perform data analysis and statistical analysis; troubleshoot problems with the Site; provide email services; provide chat services; provide data processing; and support or provide the security of the Site.
• Payment Processors: Our payment processers collect your Personal Information on our behalf when you make a purchase. We disclose Personal Information with our billing service providers to facilitate transactions.
• Marketing and Advertising Partners: We work with certain advertising partners and utilize targeted advertising. In doing so, we may provide your Personal Information to facilitate targeted advertising or other marketing services.
• Professional Advisors: We may share your Personal Information to receive advice from our professional advisors, such as our attorneys, accountants, financial advisors, marketing consultants, and business advisors, in their capacity as advisors to us.
• Parties to Business Transactions: We may share your Personal Information in connection with a contemplated or completed strategic business transaction such as a merger, acquisition, sale of all or substantially all of our assets or stocks to a subsequent owner or operator, a dissolution, bankruptcy, liquidation, or other similar business transaction where Personal Information may be shared, sold, or transferred to that third party, including during the due diligence process.
• Other Users: To respond to a third party’s claim that content on our Site violates the DMCA or our Terms of Use.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies, web beacons, pixel tags and other tracking technologies (collectively “Cookies”) on our Site. A Cookie is a small text file that our Site saves onto your computer or device when you use the Site. This provides us with certain information about your activities when visiting the Site. Cookies allow the Site to remember your actions and preferences and recognize you or your browser, along with some information you provided. Web beacons and pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.

We use these Cookies to make our Site function properly; provide personalized experiences; tailor our interactions with you; help with our marketing efforts; provide us with valuable data and statistics about the usage and effectiveness of our Site; and help us improve our Site and services.

Analytics Tools

Google Analytics and Its Advertising Features. We use Google Analytics with signals, Google Tag, Google Dynamic Remarketing on our Site. To prevent Google from using data collected by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics Opt-out Browser Add-On will not prevent us from using other analytics tools and will not prevent data from being sent to the websites itself or to Google. Opting out will not affect your use of the websites. For more information on how Google uses Personal Information, visit Google's Privacy Policy and Google's page on how Google uses data when you use their partners' websites or apps.

Session Replay: Crazy Egg. We use a third-party service, Crazy Egg, to analyze and improve the use of our website pages. For more information about Crazy Egg’s privacy practices, please visit their Privacy Policy. Crazy Egg may use cookies for one or more of the following purposes: session tracking, A/B testing, usage pattern assessment, or traffic analysis. Cookies placed by Crazy Egg do not include identifying information such as name, phone number, email address or mailing credentials.

When we implement and use Crazy Egg’s session tracking services, we collect information about how you navigate our Site including your browser and device information, IP address, date and time you visited the Site, and the duration of your visit, and your activity on our Site like mouse clicks, text form inputs, scrolls and swipes, loading spinners, pageviews, and Site errors. We use this information to improve our Site and to help you find information that you are looking for more efficiently on our Site. To opt out of all of Crazy Egg’s services, visit Crazy Egg’s opt out webpage to remove yourself from the data collection process.

HubSpot Analytics. We use HubSpot Analytics, a web analytics tool, to assist us in understanding how our website is used. HubSpot Analytics utilizes various tracking technologies to generate information we select about your use of our Services, which may include information about websites or online services visited before a device accesses our Site, metrics about the performance of our Site, and information about how your device accesses our Site. You can learn more about HubSpot’s practices with respect to Personal Information by reviewing their privacy policy, available at HubSpot’s Privacy Policy.

Interest Based Advertising Tools

Meta Pixel. We use the remarketing services of Meta, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Meta”) on our website. We use Meta Custom Audiences to deliver targeted advertisements to website visitors across those Meta-owned Social Media platforms based on email addresses that we have collected. You may learn more about Meta Custom Audiences by visiting their website. To learn more about Meta’s Privacy Policy including their services and your rights, please review Meta’s privacy materials.

YOUR PRIVACY CHOICES

We offer you several choices with respect to how we use your Personal Information.

You may update or correct any Personal Information you have provided us by editing your account information on our Site or by emailing us at help@eleven36.com.

To opt-out of text messages, reply “STOP.” For marketing and other promotional email communications you receive from us, you can opt out by following the unsubscribe instructions contained in most email messages. It may take us a few days to process your request. During that processing period, you may receive additional marketing and other promotional emails from us. Please note, opting out of these communications will only apply to marketing and other promotional emails and will not apply to any email or other communications we send to you for non-marketing purposes, including, but not limited to, emails and other communications about your interactions with our Site.

SOCIAL MEDIA

We are active on social media and may have accounts on Facebook, Instagram, X, and LinkedIn (“Social Media”). By choosing to use any third-party Social Media platform or choosing to share content or communications with any Social Media platform, you allow us to share information with the designated Social Media platform. We cannot control any policies or terms of any Social Media third-party platforms. Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Policy. We encourage you to review those policies and terms. We cannot be responsible for any use of your information or content by a third-party platform, which you use at your own risk.

SECURITY OF INFORMATION

We are committed to protecting the security of your information. We use commercially reasonable safeguards to maintain the security and privacy of Personal Information, including Personal Information we collect and use in connection with our Site.

CHILDREN’S PRIVACY

We do not direct or target our Site or its content to children under the age of 13. If we learn that we have collected the Personal Information of anyone under the age of 13, we will take appropriate steps to delete this information. If you are a parent or guardian of someone under the age of 13 and discover that your child has submitted Personal Information to us, please contact us at the email address below. We will make reasonable efforts to remove such information from our databases.

ACCESS FROM OUTSIDE THE UNITED STATES

If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions. If you share your Personal Information when visiting the Site, you consent to the processing of that Personal Information in the United States.

CALIFORNIA SHINE THE LIGHT

Under California Civil Code Section 1798.83, California residents have the right to obtain (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes; and (b) a description of the categories of Personal Information disclosed. Please contact us as set forth at the end of this Privacy Policy to receive this information.

CHANGES AND UPDATES TO THIS POLICY

This Policy may change at any time. Unless otherwise noted, those changes will be effective as soon as they are posted. If material changes are made to this Policy, we will make it known on our Site or by email and will indicate the last date it was updated above. Please check back periodically to see if our Policy has been updated.

CONTACT US

We welcome your questions, comments, and concerns about privacy. Please contact us at help@eleven36.com with any questions or feedback you have pertaining to our privacy practices.