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Return Policy: Before returning any product, please contact Vitamix customer service department at 1.800.4DRINK4. Vitamix is not responsible for items returned without authorization. Goods may not be returned without a return authorization (RA) number from Vitamix. All cartons returned must be marked with the return authorization number. No returns will be accepted after 120 days of ship date. Special merchandise built to a buyer’s specification may not be returned. Returned goods must be shipped to Vitamix prepaid and will be credited at invoice less 20% restocking charge. • The restocking charge will be reduced to 10% if a replacement unit is ordered at time of return. Contact info: Telephone - 800-437-4654 Fax - 440-235-9670 Email: - commercial@vitamix.com.