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Return Policy: Return Policy Non-standard equipment cannot be returned. Orders for non-standard equipment cannot be cancelled. Follett equipment may be returned for credit under the following conditions: • The equipment is new and unused • A return authorization number has been issued by customer service within 45 days after shipment • Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number • The equipment must be returned in Follett packaging . If the packaging has been damaged or discarded, Follett will forward new packaging at the customer’s expense . Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of improper packaging, Follett Products, LLC will not be held responsible. Credit will be issued when the equipment has been inspected by Follett and deemed suitable to be returned to stock . Note: A 20% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 20%, the actual cost will be deducted.