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Return Policy: Return Authorizations must be requested for all returns. Product returned without prior authorization from Seller’s Sheboygan office WILL BE REFUSED. Requests for returns of merchandise (other than defective merchandise) must be made within 90 DAYS of the VOLLRATH INVOICE DATE. PURCHASE ORDER NUMBER or VOLLRATH INVOICE NUMBER MUST BE PROVIDED when requesting the authorization. NO RETURN AUTHORIZATION will be issued unless Purchase Order Number or Vollrath Invoice Number is provided. A restocking charge applies as follows: Merchandise less than $100 value = $25 restocking charge. Merchandise more than $100 value = 25% restocking charge. Return shipment must be shipped prepaid to Vollrath. Return Authorization Number must be marked on all returned cartons. Returns are accepted only on current merchandise found in original carton and in new and saleable condition. Merchandise returned that is in partial case lots, used, obsolete, or shelf-worn will be disposed of and credit WILL NOT be issued. The following items may not be returned: racks; product purchased in broken case quantities; custom smallwares; custom plate covers; custom graphic food/soup merchandisers; custom countertop equipment; breath guards; Cayenne® heat strips and light strips; modular drop-ins; ServeWell® products; Affordable Portable™ products; SIGNATURE SERVER® products; and custom V-Class products.