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Return Policy: Rosseto's Terms and Conditions: *Please Contact Customer Service for Return Authorization Number (RA#): by email: customerservice@rosseto.com by phone: 847-763-1215 Rosseto’s Terms and Conditions: • All returned goods must be in unused condition and packaged in their original cartons with original packing material. • A restocking fee will be assessed and determined upon inspection of the returned items. The credit value issued will be based on the condition of the returned product. The determination of the condition of the goods will be made solely by Rosseto. • 15% restocking fee for UNUSED merchandise, in ORIGINAL packaging, returned WITHIN 30 DAYS. • 50% restocking fee if goods are returned and found to be USED, DAMAGED, WITHOUT ORIGINAL PACKAGING, or return is AFTER 30 DAYS from shipment. • Returns are NOT ACCEPTED AFTER 60 DAYS. • Shipping and Handling is NOT REFUNDABLE. . Ship to: Rosseto Attn: (RA#) 3714 Jarvis Avenue Skokie, IL 60076 Return Instructions: • Items must be shipped to the location specified at the time of authorization. • Returns must have valid RA# on the return label Attn field. • Items must be returned to Rosseto. • Tracking information must be forwarded to customerservice@rosseto.com with the RA# as the subject line. • Items must be returned within 15 days from issuance of RA#. ***Return Instructions must be followed in order for a credit to be issued*** Damaged Product: If you have received damaged product, it must be reported to Customer Service within 7 days of receipt. Please hold damaged product in its original packaging for 15 business days in order to allow the carrier to do any needed inspections.